Customer Account, Billing Analyst

Manage and Monitor Accounts

• Identify and resolve past-due balances.
• Investigate delinquent accounts, including invoice discrepancies, pricing issues, shipping concerns, and payment disputes.
• Communicate with customers to obtain payment updates and negotiate timely resolution of outstanding balances.
• Prepare and distribute customer account statements and payment status reports using Microsoft Excel.
• Research and resolve invoice-related issues by partnering with internal teams, including Sales, Customer Service, Shipping, and Billing.
• Provide customers with supporting documentation such as credit memos, proof of delivery, invoice copies, and other records needed to facilitate payment.
• Perform detailed account analysis to identify and resolve open items preventing payment.
• Review customer accounts placed on credit hold, determine the underlying cause, and coordinate with internal stakeholders to resolve issues and release orders when appropriate.
• Maintain accurate documentation of collection efforts, account status, and customer communications.
• Escalate complex account issues as needed while recommending solutions to improve the collections process.

Key Responsibilities

• Manage and monitor assigned accounts to ensure timely payments.
• Resolve payment issues through communication and negotiation.
• Ensure accuracy and completeness of customer account statements and reports.
• Collaborate with internal teams to address invoice-related issues.
• Support customers with necessary documentation for payment facilitation.
• Analyze accounts to identify and resolve payment barriers.
• Handle credit hold reviews and order releases.
• Document and track collection efforts and customer interactions.
• Solve complex account issues and recommend improvements to the collections process.

Qualifications

• Proven experience in collections and customer service.
• Strong analytical skills to identify and resolve payment issues.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with credit management and hold coordination.
• Understanding of legal and compliance requirements related to collections.

Skills

• Collection and customer service experience.
• Strong analytical and problem-solving skills.
• Effective communication and negotiation abilities.
• Proficiency in Microsoft Excel.
• Experience with credit management and hold coordination.
• Understanding of legal and compliance requirements.

Benefits

• Professional development opportunities.
• Competitive compensation package.
• Health, dental, and vision insurance.
• Pension plan or similar retirement benefits.

Pay

Base compensation for this role is determined based on a variety of factors including but not limited to: individual's skill sets, experience, training, licensure and certification requirements, office location, and other business and organizational needs. The salary range referenced above is a reasonable estimate for the base compensation for an individual hired into this position in geographies that require salary range disclosure.

Schedule

Full-time position.