Analyst, Customer Performance (BRAM Investigator)

About the role

Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 200 countries and territories. Every day, we use our technology and expertise to make payments safe, simple, smart, and accessible.

Responsibilities

• Conduct investigations to support Mastercard performance programs related to illegal activity and violation of Mastercard Standards
• Investigate and resolve inquiries from across the business and recommend solutions related to potential rule violations
• Analyze fraud trends and establish/leverage relationships with key stakeholders to develop actions plans to resolve
• Aid in training and support to internal/external stakeholders and customers to increase awareness of Mastercard Rules and Standards
• Develop and assimilate new processes to enhance performance program initiatives

Requirements

• Knowledge of electronic payment processing
• Experience in risk management disciplines
• Ability to conduct investigations, clearly document findings, and articulate them (storytelling)
• Acuity to uncover fine details, strong intuition, and emotional intelligence
• Strong attention to detail, highly organized, critical thinker able to multitask and follow multi-step processes
• Self-motivated, able to work independently in developing and mapping out solutions, and manage time effectively
• Confidence and high level of tact and integrity due to frequent communication with high-level internal and external contacts, and regular exposure to confidential data
• Superior written and verbal communication skills
• Robust data analytics and problem-solving skills
• Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access

Qualifications

• Knowledge of electronic payment processing
• Experience in risk management disciplines
• Ability to conduct investigations, clearly document findings, and articulate them (storytelling)
• Acuity to uncover fine details, strong intuition, and emotional intelligence
• Strong attention to detail, highly organized, critical thinker able to multitask and follow multi-step processes
• Self-motivated, able to work independently in developing and mapping out solutions, and manage time effectively
• Confidence and high level of tact and integrity due to frequent communication with high-level internal and external contacts, and regular exposure to confidential data
• Superior written and verbal communication skills
• Robust data analytics and problem-solving skills
• Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access

Skills

• Knowledge of electronic payment processing
• Experience in risk management disciplines
• Ability to conduct investigations, clearly document findings, and articulate them (storytelling)
• Acuity to uncover fine details, strong intuition, and emotional intelligence
• Strong attention to detail, highly organized, critical thinker able to multitask and follow multi-step processes
• Self-motivated, able to work independently in developing and mapping out solutions, and manage time effectively
• Confidence and high level of tact and integrity due to frequent communication with high-level internal and external contacts, and regular exposure to confidential data
• Superior written and verbal communication skills
• Robust data analytics and problem-solving skills
• Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Tuition reimbursement

Pay

The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Pay ranges for the role in Purchase, NY are $78,000 - $129,000 USD.

Schedule

Full-time position.