Analyst Customer Success, Measurement US
About the role
The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Members of the Measurement Customer Success Team serve as strategic partners to customers throughout their measurement journey. This role combines analytical problem-solving, customer relationship management, and measurement consulting to help clients maximize the value of Cint's products and achieve their business objectives.
Responsibilities
- Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success
- Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership
- Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations
- Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success
- Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations
- Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience
- Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement
- Maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape
Qualifications
- BA/BS degree
- Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role
- Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner
- Demonstrated ability to build credibility and relationships with customers and internal stakeholders
- Strong analytical, problem-solving, and critical-thinking skills
- Comfortable interpreting data and translating findings into meaningful recommendations
- Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions
- Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.)
- Hightly organized with the ability to manage multiple priorities and deadlines
- Detail-oriented, self-motivated, and eager to learn new skills and concepts
- Strong sense of ownership and accountability
- Adaptable and comfortable working in a fast-paced, evolving environment
- Positive attitude and collaborative team-player mentality
Preferred Qualifications
- Knowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measured
- Experience in advertising technology, market research, media measurement, customer success, or related industries
- Experience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platforms
- Market research coursework or experience
- Working knowledge of statistical concepts and research methodology
- Experience presenting insights, recommendations, or analytical findings to customers or stakeholders
- Experience supporting enterprise customers or strategic client relationships
Additional Information
Candidates from Central or East Coast required
Anticipated Salary Range (US Only): $48,000 to $54,000 annual base salary with on target annual commission of $2,000 - $6,000.
In addition, this position is also eligible for the following benefits:
- Medical, Dental, and Vision insurance options to suit you and your family’s needs
- 401K with company matching
- PTO, unlimited sick days
- Remote Work
- Paid maternity and paternity leave
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