Analyst, Customer Information

About the role

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder. We provide customized logistics and warehousing solutions for clients worldwide via air, ground, and ocean freight. Based in Richmond, Virginia, we are a subsidiary of Estes Express Lines, offering a hybrid transportation network. We have received industry awards and are recognized as a leading 3PL to watch.

Responsibilities

• Manage different areas of project management, focusing on documenting user requirements, communicating requirements to vendors, and ensuring complete Transportation Management System (TMS) testing.
• Prepare ongoing daily, weekly, and monthly project status reports and schedules.
• Manage communication related to user requests between users, management, and vendors.
• Afford coordination and scheduling of user acceptance testing.
• Ensure quality control on TMS through constant testing and working with users to identify problem areas.
• Manage issues with TMS as they arise with our users via our Issue Ticketing System.
• Manage ongoing setup changes to TMS.
• Work with Training team to develop training material on new enhancements to TMS.
• Work with users on troubleshooting potential issues with the TMS.
• Develop tools and reports for various operational needs throughout the company.
• Foster an environment that encourages employees to ask for new and innovative tools.
• Build different reporting tools as needed by station staff.
• Manage growing list of scheduled reports to the different business units.
• Manage process improvement and assist implementation of best practices.
• Lead and encourage creative problem solving among the different business units.
• Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors.
• Assist with monthly updates and annual reviews to ensure complete and accurate information presentation.
• Demonstrate a high level of professionalism at all times including business meetings, client dinners, training, and off-site business functions.
• Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications

• Minimum of a Bachelor's degree (or equivalent) and 0-2 years of experience. A combination of experience and/or education will be considered.
• Preferred Bachelor's degree in Business, Logistics, or other analytical field of study.
• Working knowledge of MS Excel, Access, PowerPoint, Word, and Visio.
• Proven ability to learn and work with new technology.
• Experience with SQL query building.
• Strong critical thinking and problem-solving skills.
• Strong time management, organization, communication, and presentation skills.
• Ability to meet documented deadlines and objectives.
• Able to multitask and prioritize work.
• Effective written and verbal communication skills.
• Ability to work independently or in a team setting, in a fast-paced environment.
• Mentally and emotionally capable of handling high-stress environments.
• Ability to read, interpret, and comply with written information and documents such as safety rules, operations/procedure manuals, and maintenance instructions.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to present to a group of departments.
• Ability to address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
• Eligible to work in the United States.
• EFW does not sponsor new applicants for employment authorization for this position.

Skills and Abilities

• Flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume.
• Proven ability to learn and work with new technology.
• Experience with SQL query building.
• Strong critical thinking and problem-solving skills.
• Strong time management, organization, communication, and presentation skills.
• Able to multitask and prioritize work.
• Effective written and verbal communication skills.

Benefits

We offer a comprehensive benefits package including Paid vacation, sick time, and holidays; 401(k) plan with company match; Medical, dental, and vision insurance; Short- and long-term disability plans; Life and accidental death & dismemberment insurance; Job referral bonus program; and a Pay Range of $60,000 - $72,000 /yr.