Associate Analyst, Customer Accounts

About the role

As an Analyst, Customer Accounts at RXO, you will provide data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs. This role supports VIP, executive-level, and high-profile client escalations, ensuring timely visibility, accurate reporting, and disciplined follow-through.

Responsibilities

• Maintain master trackers and ensure data integrity across multiple source files
• Monitor SLA performance and service metrics to identify emerging risks or missed commitments
• Respond to same-day leadership requests for data, summaries, or clarification on active issues
• Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items
• Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel-based)
• Support monthly and quarterly performance reviews, including QBR materials and leadership decks
• Identify emerging risk patterns, execution gaps, and repeat drivers—particularly those impacting high-visibility customers or executive stakeholders
• Support process improvements for data collection, reporting cadence, and standardization

Requirements

• Bachelor’s degree or equivalent related work or military experience
• Strong analytical judgment with the ability to prioritize high-impact issues
• Organized, reliable, and proactive—anticipates client and leadership needs

Qualifications

• Experience with data analysis and reporting tools
• Excellent communication and interpersonal skills
• Ability to handle sensitive, time-critical issues with professionalism

Skills

• Data analysis and interpretation
• Project management
• Collaboration and teamwork
• Attention to detail

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days