Customer Insight Associate Analyst

About the role

Assists the account team by providing fleet management support to clients. Supports site assessment project teams, assists teams through the assessment and reporting process, and prepares assigned project deliverables. Provides additional support as assigned for special projects that include, but are not limited to, on-site customer technology surveys and work flow data collection for workflow illustrations (floor plans, flow charts, data graphs etc.). Assists customer installation, implementation and redeployment plans for account team review. Tracks and reports project issues and risks. Collects all information for invoice generation and monthly data relative to contractual requirements. Completes all reporting needs and develops appropriate documentation, providing appropriate data for analysis and recommendations. Identifies end-user training opportunities and advises account or solutions integration team of those needs.

Responsibilities

• Assists customer installation, implementation and redeployment plans for account team review.
• Tracks and reports project issues and risks.
• Captures all information for invoice generation and monthly data relative to contractual requirements.
• Completes all reporting needs and develops appropriate documentation, providing appropriate data for analysis and recommendations.
• Identifies end-user training opportunities and advises account or solutions integration team of those needs.

Requirements

Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience. Experience in Managed Print Services. Intermediate Excel and Microsoft Office skills. Must be able to multitask, balance workload and follow up. Analytical and organizational skills. Must be detail oriented. Comfortable communicating to both internal and external audiences.

Qualifications

• Must be able to lift up to 50lbs.
• May require the transport of devices.

Skills

• Intermediate Excel and Microsoft Office skills.
• Ability to multitask, balance workload and follow up.
• Analytical and organizational skills.
• Detail oriented.
• Comfortable communicating to both internal and external audiences.

Benefits

Includes a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Pay

$42,190 - $63,160 annually.

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.