Customer Insights Analyst

About the role

Our client, a leading retail services provider, is seeking a Consumer Insights Analyst to provide high-quality performance analysis of different sales strategies deployed in various stores, including promotional offers and new item launches. This position is W-2 only; third-party firms and C2C arrangements are not accepted for this role.

Responsibilities

• Work closely with internal Merchant teams and external Vendors
• Participate in regular touch-base meetings with respective end users and internal team meetings
• Provide high-quality analysis with actionable insights and recommendations based on requests
• Deliver Retail Shopper product support needs and adoption best practices to assigned user groups within assigned User Teams, including Customer Insight Reports, Assortment and Price/Promo tools, and other modules
• Provide guidance and case studies to assigned user groups that demonstrate real, high-value insights for presentation to those groups
• Partner with assigned user groups to act as the voice of the customer and help drive customer-centric sales and marketing strategies for Supplier’s products, including coaching assigned User Teams
• Deliver internal customer success processes, including customer onboarding, training, and ongoing support strategies
• Deliver ad hoc project analytics and presentations, as needed, to support complex external user needs and selected external Suppliers’ commercial projects
• Help define metrics for measuring Retail Shopper program impact, customer satisfaction, product usage, and assigned user groups growth/productivity
• Conduct and report on user group evaluations and feedback
• Communicate effectively with other users and teammates to drive adoption and success

Required Skills/Experience

• 3+ years of retail industry experience with strong analytical skills
• Experience with Circana (IRI) or Nielsen syndicated platforms to extract and evaluate point-of-sale (POS), loyalty card, and shopper panel datasets, identifying high-value behavioral trends
• Conduct performance analysis on retail sales strategies, evaluating promotional offers, assortment adjustments, and new item launches to deliver actionable insights on basket upsells and customer retention
• Partner with internal merchant teams and external vendors to drive data platform adoption, delivering targeted user onboarding, platform training sessions, and customized case studies to optimize business decision-making

Preferred Skills/Experience

• Experience working with syndicated data
• Experience with Circana (IRI), Nielsen, Kantar, etc.
• Experience delivering customer onboarding, user training, and customer success programs for analytics or SaaS platforms
• Advanced proficiency in Excel and data visualization tools (e.g., Power BI, Tableau) for reporting, analysis, and storytelling
• Experience developing and presenting customer insights, business reviews, and executive-level recommendations to internal and external stakeholders

Key Competencies & Behaviors

• Customer Insights Platform Expertise
• Platform Adoption & Engagement
• Customer Data Analysis
• Actionable Insight Generation
• Cross-Functional Collaboration
• Customer Behavior Analysis
• Performance Measurement

Work Environment

• Location: Irving, TX
• Work Model: Hybrid, 4 days per week in office

Pay

The approximate pay range for this position is between $26.00 and $38.00 per hour. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and location. We comply with local wage minimums.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered