Customer Insights Analyst

About the role

NexxaWorks is hiring a Customer Insights Analyst to strengthen decision-ready analysis across strategic marketing, brand development, digital campaigns, content, social media, audience analysis, and client delivery. The position applies customer insights analytical review within brand development operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Responsibilities

• Own the Customer Insights Analyst workflow by helping the team document calculations and assumptions.
• Coordinate the workflow by translating findings into practical next actions.
• Review the workflow by validating source data before analysis.
• Maintain the workflow by building reports around clearly defined metrics.
• Track the workflow by investigating anomalies instead of masking them.

Quality is visible when decision-ready analysis is accurate enough for others to act on and unresolved items are documented rather than guessed.

Qualifications

• Use Customer Insights Analytical Review and Reporting confidently.
• Apply Dashboard Reporting without losing track of exceptions, owners, or deadlines.
• Document Business Analysis decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Documentation, especially when escalation is required instead of assumption.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $55,000–$78,000 per year.