Analyst, Collections

About the role

The Analyst, Collections is responsible for all collections on assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues. This role develops and recommends payment agreements, maintains customer account reconciliation, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions.

Responsibilities

• Ensure accurate and efficient reconciliation of customers’ accounts allowing for timely collection of amounts owed
• Identify, investigate and resolve collection issues in order to ensure collection in a timely manner
• Identify debit balance and other situations that will impact the cash forecast and communicate the status to the cash application team
• Provide customer service associated with collections while building customer relationships
• Assess customer credit holds and determine which orders can be released
• Develop, recommend, and implement payment arrangements with customers
• Partner with the credit analysts with respect to collection issues and credit holds to determine if changes to credit limits are needed
• Proactively engage and interact with the sales organizations regarding account status, orders, and payments in order to maximize revenue opportunities for the Company
• Identify customers to be considered for monthly bad debt reserve based upon aging, payment trends, and country risk
• Identify customers to be placed with collection agencies
• Supply collections information for internal and external audits

Qualifications

• Education: Bachelor's Degree (or equivalent experience) in Finance, Accounting, or Business Administration
• Experience: Minimum 3 years Finance, Accounting, or Business Administration
• Languages: Spanish Required
• Software/Technical Skills: MS Office Suite (Outlook, Word, PowerPoint), Microsoft Excel, SAP Financial module, High Radius
• Other Skills/Knowledge/Abilities: Ability to communicate clearly and effectively, verbally and written within different levels of management and customers; Ability to manage multiple work assignments efficiently and effectively; Ability to present information in an effective and efficient manner; Strong attention to detail and analytical skills with the ability to interpret complex data and identify trends and patterns; Proven ability to use judgment to think through issues and present recommendations to management for appropriate action; Ability to be a team player; participate in cross-functional teams and place the success of team and company above individual accomplishments; Ability to treat colleagues with respect and uphold the Brother Company values

Additional Details

• This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager.
• Base Salary: The targeted base salary range for this position if based in NJ will be $60,000 - $70,000 per year. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
• Our Benefits: We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/.