Analyst - Clinical Applications: I

About the role

We are seeking a Clinical Applications Analyst to join our team supporting a proprietary Electronic Health Record (EHR) system for our Home Care division. In this role, you will provide Level 2 application support, execute release testing, and help maintain key system interfaces to ensure seamless clinical operations. Location: Glenview Manor, Kentucky. Job type: Contract. Education: Bachelors.

Responsibilities

• Deliver Level 2 troubleshooting and issue resolution for our proprietary Home Care EHR application using ServiceNow.
• Perform system testing in Azure DevOps for monthly software updates and feature releases.
• Document complex system procedures, technical specifications, and end-user workflows.
• Educate and train internal users on application capabilities and functionality.

Qualifications

• Required: Demonstrated experience supporting clinical applications or EHR/EMR systems (not general IT help desk). Hands-on experience with Azure DevOps for test execution and tracking. Professional experience managing Level 2 support tickets within ServiceNow. Ability to participate in a periodic 24x7 on-call rotation as required.
• Preferred: Knowledge of Home Care or Home Health clinical workflows. Familiarity with healthcare data interfaces and system integrations. Background in writing user documentation and training materials.

Skills

• application data
• application testing
• Electronic Health Record (EHR) system
• Integration Knowledge
• healthcare software
• Azure DevOps
• regression testing
• ServiceNow
• user documentation
• executing test plans
• analytical
• detail-oriented
• strong communication skills
• 24x7
• User Training
• Process Mapping
• clinical systems
• Clinical Applications
• technical specifications
• system specifications
• healthcare
• help desk
• IT help desk
• Home Care
• clinical documentation
• mentor
• Mentorship
• analysis methodologies
• standard operating procedures
• Level 2 support
• application support
• Technical Writing
• workflows

Benefits

• medical
• prescription
• dental
• vision
• AD&D
• life insurance
• short-term disability
• 401K plan

Pay

$38.06 - 43.06 per hour

Schedule

8am to 11am