Analyst APS Theft & Fraud Intelligence - Remote

About the role

Responsible for protecting the organization's online business by reviewing customer orders and transactions to identify, investigate, and prevent fraudulent activity while minimizing impact on legitimate customers. Working in a remote environment, this role analyzes orders using fraud detection tools, payment verification systems, and customer account data to assess risk and make informed decisions regarding order approval, rejection, or escalation. Works closely with Customer Service, Payments, and E-commerce teams to protect company revenue and ensure a safe online shopping experience. Success in this role requires strong analytical and investigative skills, sound judgment, attention to detail, and the ability to work independently in a remote environment while meeting established productivity and quality standards. This position requires flexibility to support business operations during peak customer activity periods. Candidates must be available to work evening shifts up to 10:00 PM CST, as well as weekends and holidays as needed.

Responsibilities

• Performs forensic loss analysis using tools including exception reporting systems, networked store CCTV and company systems including e-commerce systems and store systems (for example: POS, SIMS, Cash Management, Refund Tracking).
• Assists in development of specialized reporting designed to identify and investigate internal employee theft, external fraud and process improvement opportunities while continuously refining parameters as the needs of the business evolve.
• Provides ongoing investigative support to Asset Protection Solutions personnel across the enterprise and serves as a corporate content expert.
• Assists Asset Protection Solutions management team in implementing proactive controls to mitigate risks in company programs and communicate them throughout the organization.
• Enforces the ethics and integrity standards of the Company by identifying non-compliance of company policies.
• Initiates further investigation to address and correct non-compliance while championing and supporting continuous improvement of current policies and procedures.
• Works in a team environment that is inclusive of unique and diverse views. Seeks a wide variety of perspectives to help ensure the best course of action is consistently considered and taken.
• Networks and participates in discussions with key internal and external partners (for example: credit card issuers/acquirers, law enforcement, store management, etc.) to determine the best value-added use of enhancements and provide the most effective tools to APS team members.
• Initiates investigative leads based on identification of potential loss issues and providing guidance during the course of an investigation while determining and weighing the applicability to future controls needed.

Basic Qualifications

• Bachelor's degree OR a High School Diploma / GED and at least 3 years of experience performing data or financial analysis, and/or working with retail systems (for example: Point-of-Sale).
• Experience in data mining and/or utilizing key performance indicator reports to drive business behaviors.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Experience with Microsoft Excel that includes Pivot Tables, Pivot Charts, Vlookups, and creating custom formulas.
• Willing to travel up to 5% of the time for business purposes (within state and out of state).

Preferred Qualifications

• High school diploma/GED and at least 3 years of experience in fraud prevention, loss prevention, risk management, E-commerce operations, banking, or a related field.
• Experience reviewing online transactions and investigating suspicious activity.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and decision-making ability.
• Intermediate-level skills with Microsoft Office applications, especially Excel.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and effectively in a remote work environment.
• Reliable high-speed internet connection and dedicated workspace.
• Must be available to work evening shifts ending as late as 10:00 PM CST.
• Must be available to work weekends and occasional holidays based on business needs.
• Schedule flexibility to support fraud monitoring during peak transaction periods.

Pay

Salary between $63,100 and $121,400 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

This response is AI-generated, for reference only.