Analyst, Detection Operations, Internal Fraud

Responsibilities

• Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals
• Conduct initial assessments to determine credibility, severity, and appropriate escalation and or referral paths
• Prepare clear and well documented alert summaries and supporting materials for referral to investigations
• Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards
• Follow established processes to ensure timely handling and escalation of high-risk alerts
• Identify trends or patterns and share observations to support proper handling and resolution of alerts
• Ensure strict confidentiality and objectivity when handling sensitive colleague related matters
• Support continuous improvement of fraud detection and referral processes
• Aid in meeting operational targets, including service level adherence and timely escalation of high-risk incidents
• Afford support for implementation of new rules, thresholds, or monitoring enhancements as directed by leadership

Requirements

• History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities and manage others through change
• Bachelor’s degree or equivalent experience in Risk Management, Compliance, or related field
• 5+ years of experience in fraud operations, risk, compliance, or investigative support roles
• Ability to effectively prioritize tasks and maintain focus on high-impact, critical issues
• Strong written and verbal communication skills
• Collaborative mindset with the ability to work effectively in a team environment
• Strong problem solver with the ability to use analytical methods to affect change
• Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment
• Strong understanding of fraud monitoring tools, insider threat detection and case management systems
• Strong knowledge of internal fraud typologies and insider risk behaviors
• Experience with operational KPIs, back-office case and SLA management

Qualifications

• Employment eligibility to work with American Express in the U.S. is required

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Pay

Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Schedule

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.