Internal Fraud Reporting & Insights Analyst

Responsibilities

• Support the development of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and relevant insights.
• Create recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.
• Maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.
• Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.
• Perform deep-dive analyses to uncover operational trends, drivers of performance variance, and opportunities for process optimization.
• Support a high-performance culture rooted in accuracy, curiosity, and continuous improvement.
• Balance end-to-end development of performance dashboards and reporting frameworks with hands-on analytical contributions where needed to meet critical deadlines.
• Aid in execution of requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.
• Present insights and recommendations to senior leadership, influencing opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.
• Assist in the adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.

Qualifications

• Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.
• 5+ years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.
• Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.
• Expert-level proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.
• Strong understanding of data architecture and governance principles.
• Strong Excel and PowerPoint skills.
• Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.
• Exceptional analytical thinking, problem-solving, and business acumen with the ability to translate metrics into strategic insights.
• Strong organizational skills with an ability to work independently as well as collaboratively within a team.
• Strategic thinker who can balance tactical execution with long-term vision and improvement.

About the Role

The Internal Fraud Reporting & Insights Analyst plays a critical role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise. Reporting to the Vice President of Detection, Reporting, and QA for Internal Fraud, this role is pivotal in enabling data-driven decision-making through innovative use of Tableau and Power BI, ensuring leadership has actionable insights into Internal fraud. This individual contributor will collaborate with the Senior Manager to help drive the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence.

Benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster. The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.