Internal Fraud Reporting & Insights Analyst

Responsibilities

• Support the development of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and relevant insights.
• Create recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.
• Maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.
• Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.
• Perform deep-dive analyses to uncover operational trends, drivers of performance variance, and opportunities for process optimization.
• Support a high-performance culture rooted in accuracy, curiosity, and continuous improvement.
• Balance end-to-end development of performance dashboards and reporting frameworks with hands-on analytical contributions where needed to meet critical deadlines.
• Aid in execution of requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.
• Present insights and recommendations to senior leadership, influencing opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.
• Assist in the adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.

Qualifications

• Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.
• 5+ years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.
• Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.
• Expert-level proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.
• Strong understanding of data architecture and governance principles.
• Strong Excel and PowerPoint skills.
• Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.
• Exceptional analytical thinking, problem-solving, and business acumen with the ability to translate metrics into strategic insights.
• Strong organizational skills with an ability to work independently as well as collaboratively within a team.
• Strategic thinker who can balance tactical execution with long-term vision and improvement.

About the Role

The Internal Fraud Reporting & Insights Analyst plays a critical role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise. Reporting to the Vice President of Detection, Reporting, and QA for Internal Fraud, this role is pivotal in enabling data-driven decision-making through innovative use of Tableau and Power BI, ensuring leadership has actionable insights into Internal fraud. This individual contributor will collaborate with the Senior Manager to help drive the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence.

Benefits

At American Express, we offer competitive base salaries, bonus incentives, a 6% Company Match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, career development and training opportunities, and more. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.