AMI Operations Specialist Sr

NiSource is seeking an AMI Operations Specialist to support the performance, reliability, and optimization of Advanced Metering Infrastructure (AMI) systems. This role involves monitoring AMI network and meter performance, analyzing system data, resolving operational issues, supporting system enhancements, and collaborating with cross-functional teams to ensure accurate and reliable meter communications and customer operations.

Responsibilities

• Monitor and analyze AMI system performance, network communications, meter read delivery, and key performance indicators (KPIs).
• Investigate and resolve AMI alerts, alarms, no-read conditions, data exceptions, and communication issues.
• Support software, firmware, and system upgrades, including testing and validation activities.
• Partner with field operations, customer service, billing, outage management, and other stakeholders to identify and resolve operational issues.
• Monitor and analyze system reports, device performance, GIS data, and equipment trends to improve operational effectiveness.
• Utilize reporting and analytics tools to identify trends and recommend process improvements.
• Coordinate issue escalation and support the resolution of meter, network, and communication-related concerns.
• Support emergency response efforts, which may include working outside normal hours or assisting with tasks outside of typical responsibilities.

Requirements

This position may be filled at the Specialist II, Specialist III, or Senior Specialist level based on experience and qualifications.

AMI Operations Specialist 2

• Bachelor's degree in Engineering Technology, Information Systems, Computer Science, or related field, or equivalent experience.
• 2+ years of experience in utility operations, customer operations, information technology, metering, or a related field.
• Strong analytical, problem-solving, communication, and organizational skills.

AMI Operations Specialist 3

• Bachelor's degree in Engineering Technology, Information Systems, Computer Science, or related field, or equivalent experience.
• 4+ years of experience in utility operations, customer operations, information technology, metering, or a related field.
• Demonstrated ability to troubleshoot complex operational issues and provide technical guidance.

AMI Operations Specialist Senior

• Bachelor's degree in Engineering Technology, Information Systems, Computer Science, or related field, or equivalent experience.
• 7+ years of experience in utility operations, customer operations, information technology, metering, or a related field.
• Recognized technical expertise in AMI operations and the ability to lead complex initiatives and cross-functional problem solving.

Qualifications

• Experience with Advanced Metering Infrastructure (AMI) systems.
• Experience with utility meter-to-cash processes and customer operations.
• Knowledge of RF, cellular, fiber, or other communications network technologies.
• Experience with data analytics and reporting tools such as Power BI, Tableau, SQL, or similar platforms.
• Experience working with utility customer information systems (CIS).

Pay

• AMI Operations Specialist 2: $82,200.00 - $123,200.00 USD Annual
• AMI Operations Specialist 3: $96,600.00 - $144,900.00 USD Annual
• AMI Operations Specialist Senior: $113,500.00 - $170,300.00 USD Annual

The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Schedule

Hybrid schedule: Onsite Tuesday - Thursday

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.