AmeriCorps Communication Center Specialist

Job Summary

Through the AmeriCorps Texas grant program, Texas Southmost College (TSC) will have AmeriCorps members who will:

• 1) Increase communication about and access to campus resources and support
• 2) Increase engagement in campus activities and with academic support services at TSC in Brownsville, Texas.

Essential Duties And Responsibilities

Objective of the Assignment: Serve in the Communication/Contact Center for Student Services to increase communication about and access to campus resources and support. Act as first point of contact for students and answer calls about admissions, registration, academic advising, course catalog, etc. Make connections across campus with the purpose to connect students with the correct department to meet their needs. Disseminate information through phone lines to any student or prospective student including but not limited to: campus departments; admission application materials, deadlines, requirements, orientation week; financial aid deadlines; campus events; etc. Assist in coordinating and implementing outreach efforts for student services. E.g., Welcome Week, campus events, conferences, webinars, etc. to disseminate knowledge of college procedures and policies to students.

Measures of the Assignment

• Number of students who receive personalized communication about registration, applications, or campus events
• Persist to end of term of completion of program (short-term outcome)
• Register for and attend following term: Winter/Spring from Fall or Summer/Fall from Spring (mid-term outcome)
• Register for and attend the term starting one year from initial point of capture or complete their program (mid-term outcome)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific Vision Abilities

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.