Communication Specialist

Job Summary

The Communication Specialist at CoxHealth is responsible for answering 911 calls, dispatching emergency services, and managing ambulance postings.

About the Role

This role is based at CoxNorth, located at 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802.

Responsibilities

• Gather critical information regarding the nature of the complaint and verify the location of the incident per protocol.
• Remain on the phone with the caller until the first responder arrives and coach the caller as required.
• Assign appropriate level of ambulance to the event and send all corresponding information within 30 seconds of dispatch.
• Manage the ambulance posting plan as workflow requires.
• Follow up with flight crew when needed.

Requirements

• Required: High School Diploma or Equivalent
• Prioritization of 1 year of communications center experience preferred

Skills

• Ability to calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations.
• Ability to follow instructions.
• Good telecommunications skills.
• Able to track and manage multiple tasks simultaneously.
• Able to maintain a tolerant and congenial presence when dealing with public, crews and other departments.

Benefits

CoxHealth offers a comprehensive range of benefits including medical, vision, dental, retirement with employer match, and more. For a full list of benefits, please click here: Benefits | CoxHealth.