American Regional Training Instructor

About the role

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. We are seeking a motivated, reliable professional to join our team as an Instructor in our American Regional Training Department. The primary responsibility is to provide a quality classroom product to students including managers, agents, and supervisors from the stations, as well as vendor employees. This position reports to the Manager, Training Resources.

Responsibilities

• Provide a quality classroom product to students including managers, agents, supervisors, and vendor employees
• Teach core training covering QIK Sabre, Net Tracer, Ramp – Eagle Ground Operations Manual (EGOM), Complaint Resolution Official (CRO), Jetbridge, and Transfer Assist

Requirements

• Minimum one (1) year of airline experience
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office Suite
• Ability to work a flexible schedule
• A manager’s recommendation letter is required
• Valid driver’s license and clear driving record
• Pass a 10-year Criminal History Records Check
• Pass a drug screen as required
• Proof of high school or GED completion
• Minimum 18 years of age

Preferred qualifications

• Knowledge of QIK, Sabre, and airport environment
• Prior teaching experience in a corporate environment
• Bachelor’s degree in a related field

Work environment

• Standard office environment with use of telephones, computers, and other office equipment
• All shifts including weekdays, weekends, nights, holidays, and/or irregular shifts
• Limited travel required

Physical requirements

• Occasional lifting up to 25 pounds
• Long periods of standing or speaking

Benefits

• Paid training
• Holiday pay
• 401(k) plan
• Vacation
• Family travel on the American Airlines network
• Medical and dental coverage available

Pay

Starting rate: $50,000.00 annual salary. Bonuses awarded in accordance with company policies and applicable criteria.