Regional Training Assistant

Core Competencies

• Trainer & Leader: Develop Staff, Motivate Others, Build Confidence, Cultivate Excellent Guest Experiences, Strong Public Speaking & Coaching Skills
• Operations Support: Adapt Quickly, Navigate Chaos, Floor Management Experience, Problem Solver, Passion for Hospitality

Key Responsibilities

• Deliver and oversee training programs for new and existing team members and managers
• Travel to assigned centers to support operational needs and new openings
• Ensure consistency and quality of training across all locations
• Act as a Manager-on-Duty when required, supporting day-to-day operations
• Mentor and coach team members to deliver exceptional guest experiences
• Identify and resolve issues impacting team performance and guest service
• Aid in recruitment, onboarding, and ongoing employee development

Additional Duties

• Provide coverage during leadership absences at locations
• Assist with quality assurance, service standards, and operational audits
• Support inventory, scheduling, and staffing needs during coverage assignments

Perks We Offer

• Health & 401k Benefits
• Bonuses
• Profit Sharing
• Life Insurance
• Paid-Time Off
• Paid Travel
• Free bowling, laser tag & gameplay!

Why Join Our Team?

• We are a family-owned business and consider our team members part of our family
• We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We encourage team members to have fun while they work
• We provide opportunities for all team members to give back to the community
• We are a community who live out our core values:
• Respect at All Times
• Listen to Others
• Exceptional Guest Service
• Sharing in Success
• Dedicated to Fun
• Cleanliness Focused
• We Give Back

Qualifications

• 2+ years of management or training experience
• Strong leadership, communication, and presentation skills
• Ability to travel frequently across locations (up to 75% travel)
• Flexible and adaptable with a professional, positive demeanor
• Hospitality, Food & Beverage, or Entertainment experience needed
• Must be able to work evenings, weekends, and holidays as needed

Benefits

• Base salary ranges from $48k-52k

Schedule

Full Time

Pay

Base salary ranges from $48k-52k

Application Instructions

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.