American Girl NYC - Personal Shopping Assistant (seasonal)

About the Role

The Seasonal Personal Shopping Assistant position is part of the American Girl New York City retail store team. This role provides administrative support to the American Girl Personal Shoppers and delivers personalized service to customers. The ideal candidate is dynamic, highly organized, and team-oriented, with a focus on creating a positive experience for clients and their families.

Responsibilities

• Provide premium customer service by addressing questions, resolving concerns, responding to special requests, assessing needs, and offering suggestions.
• Assist with selling and booking in-store special events and Bistro parties.
• Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready.
• Assist with personal shopping appointments, including preparation (goodie bags, hold items, special requests) and support on the sales floor as needed.
• Initiate and respond to client communications, schedule appointments, and follow up with clients.
• Utilize Microsoft applications (Outlook, Word, Excel) to complete administrative duties.
• Stay up-to-date on product knowledge and services.
• Balance work tasks while supporting Personal Shoppers individually.
• Follow all company standards, guidelines, policies, and procedures consistently.

Requirements

• 1 to 2 years of retail sales and service experience preferred; previous office administration experience is a bonus.
• Computer skills, including familiarity with Microsoft Office applications (Word, Excel, Outlook).
• Demonstrated ability to work with a broad and diverse workforce and customer base, including children.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Team player with flexibility to meet changing business demands.
• Availability to work evening, weekend, and holiday shifts.

Mattel is dedicated to building a diverse and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply.

About Mattel

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc., a purpose-driven company empowering the next generation to explore the wonder of childhood and reach their full potential. Mattel creates innovative products and experiences that inspire, entertain, and develop children through play. The company operates globally with a portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, and UNO, and is recognized as a Great Place to Work™ and one of Fast Company’s Best Workplaces for Innovators.