AMER Benefits Programs Manager

About the role

The AMER Benefits Program Manager supports the Benefits team with administering AMER (United States, Canada, Mexico, and Brazil) benefits programs, including medical, dental, vision life, COBRA, short-and long-term disability, 401(k), spending accounts, global Business Accident Travel and Medical Benefits Travel Insurance, and manages relationships with global providers (employee assistance, family inclusive and lifestyle spending accounts).

Responsibilities

• Manage day-to-day benefits administration for all employee benefits programs, including health insurance, retirement plans, life insurance, disability insurance, other voluntary benefits, and oversight of invoice processing.
• Fully own administration and ongoing oversight of AMER benefits compliance activities, including monitoring adherence to applicable laws and regulations, supporting audits and reporting requirements, and partnering with internal and external stakeholders to remediate issues and implement required changes (5500, PCORI, ACA Reporting, Medicare Part D to name a few).
• Serve as primary liaison with benefits vendors for assigned AMER programs; track and resolve vendor issues, monitor service delivery against expectations, and escalate concerns as needed.
• Support Benefits team members and act as back-up for Leave of Absence Programs Manager.
• Provide employee support: answer complex employee questions and resolve issues in an employee-friendly manner; address inquiries through ServiceNow, shared Benefits inbox.
• Approve benefit qualifying events and assist with evidence of insurability (EOI) as well as assist with 401(k) administration and US benefits Open Enrollment.
• Maintain internal benefits content (including intranet and related resources) for accuracy, consistency, and compliance; support system enhancements, recommend process improvements, and help solve for inefficiencies.
• Lead Benefit New Hire Orientation sessions for AMER as needed.
• Research and resolve escalated issues working with the payroll, HRIS and HR teams as well as vendors and insurance providers.
• Support data gathering and analysis for benefits and wellness programs (e.g., participation, enrollment trends, issue tracking) and provide insights and recommendations to inform decision-making and process improvements.
• Contribute to continuous improvement of benefits and wellness processes, documentation, and employee experience by proactively identifying gaps and proposing solutions.

Requirements

• 3-5 years of work experience in HR or benefits required, or a related University degree.
• Experience with HRIS or benefits administration software preferred (WorkDay preferred).
• Experience supporting benefits compliance activities in the US or broader Americas region is preferred.

Qualifications

• Self-motivated, well organized, and reliable, with the ability to work independently and autonomously in a remote environment.
• Knowledge of basic HR principles, policies, and procedures, with a developing understanding of benefits compliance requirements.
• Exceptional communication, active listening, and interpersonal skills with the ability to effectively communicate complex benefit and wellness concepts to employees at all levels.
• Ability to demonstrate skill in the use of Google Workspace.
• Familiarity with Workday preferred.
• Able to prioritize effectively, complete a multitude of tasks and assignments quickly and efficiently, and meet deadlines.
• Able to exhibit a high level of confidentiality.
• Demonstrated adaptability and comfort in navigating new situations.
• Strong critical thinking skills to synthesize scenarios and determine appropriate next steps.
• Proactive problem-solving skills and ability to take initiative while working independently.
• Strong attention to detail and ability to manage a variety of data and processes accurately, with a strong sense of ownership for quality and outcomes.

Pay

The US base salary range for this full-time position is $83,000 - $154,000. Your base pay will depend on your experience, skills, education, training, and location among other factors.

Schedule

This position can be located anywhere in the United States and reports into the Talent Rewards Benefits COE but will work 8am-5pm local time.