AMCI/YMCI Administrator on Call

Job Responsibilities & Essential Functions

• Serve as the administrative point of contact for Mobile Crisis Intervention across all positions and shifts
• Provide direction, support, and consultation to clinicians, support staff, supervisors, and other team members as needed
• Cook up staffing coverage, workflow, and assignment priorities based on program activity and client need
• Coordinate telephone screenings, consultations, intake processes, and disposition planning as program needs require
• Ensure that health care coverage, documentation, required forms, and program procedures are completed in accordance with agency expectations
• Aid in processing case dispositions with staff and involve the doctor on call, child doctor on call, program director, or leadership as needed
• Provide clinical, operational, or administrative supervision within scope of role and program expectations
• Respond to urgent operational issues, staffing concerns, safety matters, and escalation needs in a timely and professional manner
• Collect, review, and communicate data or statistical information as needed to support program operations
• Meet regularly with the Program Director and leadership to review program needs, trends, staffing concerns, and quality improvement opportunities
• Maintain an orderly, safe, and professional working environment
• Participate in scheduled supervision, staff meetings, staff development, and required training activities

Administrative Oversight and Staff Support Duties

• Work in conjunction with the Mobile Crisis Intervention Program Director and leadership to support consistent operations across all positions
• Support onboarding, orientation, and ongoing training needs for staff in all applicable roles
• Ensure staff are aware of current program expectations, workflows, documentation requirements, and escalation procedures
• Assist with interviews, staffing recommendations, and workforce planning when requested
• Consult with managers, supervisors, clinicians, support staff, and leadership to promote coordinated service delivery
• Review program trends, staff needs, and operational challenges and recommend improvements
• Communicate updates, resources, and procedural changes to staff as directed
• Promote consistency, accountability, and compliance with agency policies and program standards
• Provide feedback regarding staff training progress, workflow effectiveness, and continuing learning needs when appropriate