Service Call Administrator

Responsibilities

• Service Call Closing: D365 Branch Support - ServiceClose service calls
• Create POs for necessary parts, supplies, or services
• Edit service reports to get them up to the professional standards expected
• Troubleshoot WIP/service calls
• Work with warranty on WIP/service calls
• Work with AP/AR on PO disputes, questions, or other misc. reimbursements
• Set-up new vendors in partnership with purchasing
• Monitor administrative quality of repairs

Qualifications

• High School Diploma or GED required; Associate’s degree preferred
• 3+ years related industry experience preferred
• Strong computer skills, including Microsoft Office Suite required
• Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
• Strong detail orientation, learning orientation, and ability to work with limited direction required
• Ability to work well with others and support team initiatives

Minimum Physical Requirements

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

Benefits

• Competitive pay
• Full time positions are benefits eligible which includes:
• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 19
• paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount

About the Role

• Ziegler Inc. is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri.
• The company is committed to providing employees with the best possible work environment and the right tools for career development.
• This includes great benefits, work/life balance, and ongoing professional development and training.
• Fulfill your calling by starting a career with Ziegler today!

Schedule

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

Pay

The pay range for this position is $20.96 to $25.12

Skills

• Strong computer skills, including Microsoft Office Suite
• Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive
• Strong detail orientation, learning orientation, and ability to work with limited direction
• Ability to work well with others and support team initiatives

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 19
• paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount