Service Call Administrator

Ziegler CAT is seeking a highly organized and customer-focused Service Call Administrator to join our Power Systems team. In this role, you will manage and close service calls for the branch while providing administrative support to ensure timely service invoicing and customer satisfaction.

Responsibilities

• Open scheduled services for preventative maintenance
• Close and invoice service calls
• Create POs for necessary parts, supplies, or services
• Generate and edit reports to ensure proper records of services
• Collaborate with the Service Team to troubleshoot and maintain WIP
• Work with warranty on WIP/service calls
• Work with AP/AR on PO disputes, questions, or other miscellaneous reimbursements
• Monitor administrative quality of repairs
• Follow up on outstanding payments due to vendors
• Seek out answers to warranty questions
• Work with Sales to collect missing customer information
• Demonstrate professionalism, integrity, and a commitment to customer satisfaction while supporting a safe and positive work environment
• Perform additional duties and responsibilities as assigned

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred
• 1–3 years of customer service, administrative support, account coordination, or related experience
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and other business software
• Experience with Microsoft Dynamics 365 (D365) helpful
• Strong organizational skills with exceptional attention to detail
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong problem-solving skills and customer-focused mindset
• Ability to work independently and collaboratively within a team environment
• Knowledge of heavy equipment, power generation, industrial service, or related industries a plus

Minimum Physical Requirements

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

About Ziegler

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2,400 employees across 30+ locations in Minnesota, Iowa, and northern Missouri. Ziegler’s philosophy is centered on customer success, providing employees with a supportive work environment, competitive benefits, work/life balance, and ongoing professional development and training.

Pay

The pay range for this position is $23.29 to $27.91 per hour. Starting wage is dependent on skills, experience, education, and location. Pay range may vary by 10% depending on the applicant’s location.

Benefits

• Health, Dental, Vision, and Life Insurance
• 15 days of PTO your first year (accrual starts day 1)
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account) with Ziegler contributing up to $1,000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance