Ambulatory Services Representative, 32 hrs, Days

About the role

UMass Memorial Health emphasizes that everyone is a caregiver, delivering exceptional patient care, academic excellence, and leading-edge research. The Department Assistant provides clerical and administrative support essential to daily department operations, participates in special projects, manages assigned projects, and maintains databases and reports.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co‑payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs, including financial counseling, interpreter services, social services, and refers to appropriate person or area.
• Receives and directs phone calls.
• Participates in special projects and initiatives.
• Manages assigned projects.
• Maintains databases and reports.

Requirements

• High School Diploma (required).
• Three years of related experience (waived if candidate holds an Associate’s or Bachelor’s degree).
• Ability to use specialized applications software and computer systems.
• Multifunctional, able to work under stressful situations.
• Professional behavior with excellent communication and human relations skills.

Qualifications

• Preferred: Associate’s or Bachelor’s degree.
• Preferred: Knowledge of business office procedures and medical terminology/procedures.
• An equivalent combination of education and experience may substitute for the above requirements when no certification/licensure is required.

Skills

• Professional behavior and excellent communication/human relations skills.
• Proficiency with specialized applications software and computer systems.
• Ability to multitask and work under pressure.
• Knowledge of business office procedures and medical terminology/procedures (preferred).

Benefits

• Potential signing bonus (eligibility confirmed by the Recruitment Team during the interview process).

Pay

Hiring range: $16.54 – $29.76 per hour (based on a full‑time schedule of 40 hours per week). For part‑time or reduced schedules, compensation is prorated according to scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule

Schedule details: Holidays – every other holiday; Monday‑Friday – two 8‑hour shifts and two 12‑hour shifts (8 am‑8 pm and 8 am‑4:30 pm); Weekends and holidays – 8:45 am‑5:15 pm; Shift: Day Shift, 8 hours; Scheduled hours: 32 per week; Cost Center: 24050‑4102 Urgent Care.