Patient Services Representative (30 hours per week)
Shady Grove Fertility · Norfolk, VA · 4 wk ago
On-siteHealthcare$20–$22/hrFull-time
About the role
The Patient Service Representative will join Shady Grove Fertility in Virginia Beach, Virginia, working Monday through Friday from 6:45 AM to 1:15 PM, with occasional weekends. Compensation is $20 to $22 per hour, commensurate with experience.
Responsibilities
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and ensure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage, and financial options
- Greet patients and visitors to the office and provide high-level customer service
Qualifications and Skills
- Minimum 2 years of applicable work experience
- High School diploma required
- Extensive knowledge of insurance/benefits, medical terminology, and medical billing
- Experience working in an OB/GYN office is a plus
- Strong communication skills, independent worker, detailed-oriented, computer savvy
- High level of customer service essential
Benefits
- Full-Time Employees: Medical, dental, and vision insurance, 401(k) with company match, tuition assistance and professional development support, performance-based bonus opportunities, generous paid time off, paid holidays, and paid parental leave, life and disability benefits, fertility discount program, employee wellness and recognition programs
- Part-Time Employees: 401(k) with company match, performance-based bonus opportunities, employee wellness and recognition programs
- Per Diem Employees: 401(k) with company match, employee wellness and recognition programs
Pay
$20 to $22 per hour, commensurate with experience
Schedule
Monday through Friday, 6:45 AM to 1:15 PM, with occasional weekends