Patient Services Representative (30 hours per week)

Build meaningful careers while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, redefines careers in reproductive medicine. Team members join for the hope we inspire in patients, the lives we help bring into the world, and the culture of excellence we foster.

About the role

Immediate opening for a Patient Service Representative at Shady Grove Fertility in Stony Point, Virginia. This role offers growth within a nationally respected organization while remaining closely connected to patients and teams.

Schedule

Monday through Friday, 6:45 AM to 12:45 PM

Pay

$20 to $22 per hour

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and ensure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage, and financial options
• Greet patients and visitors to the office and provide a high level of customer service

Requirements

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, ability to work independently, detail-oriented, computer savvy
• High level of customer service essential

Most important is the right person—those who embrace our mission, live our values, and remain committed to continuous improvement for themselves, colleagues, and patients.

Benefits

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs