Ambulatory Office Assistant I, Per Diem, Clinton Health Center

About the role

The Ambulatory Office Assistant I plays a crucial role in the patient-centered care team at Bassett Healthcare Network. They provide administrative and clinical support to ambulatory patient care teams, ensuring a high-quality patient experience through excellent customer service, attention to detail, and interpersonal skills.

Responsibilities

• Serves as the first point of contact for patients within the Bassett Healthcare Network.
• Demonstrates excellence in all patient and customer encounters, including face-to-face and telephone interactions.
• Ensures a high quality patient experience by providing administrative and/or clinical support to ambulatory patient care teams.
• Communicates clearly, accurately, and timely with nurses and providers regarding patients.
• Accurately schedules patients for optimum care and provider efficiency.
• Collects demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.
• Processes electronic or written requests for urgent and routine referrals, ensuring complete and accurate information is recorded.
• Performs point-of-care testing, runs controls on point-of-care testing equipment, and updates log books.
• Documents patient work-up information, such as vital signs and intake questions.
• Communicates patient issues/concerns to providers and cleans and stocks exam rooms on a daily basis.
• Completes basic patient demographic information on forms and prepares correspondence to patients and/or other entities.
• Maintains sufficient clinic supplies and required forms for daily operations and attends required in-services as requested.

Requirements

• High School Diploma or GED, preferred.
• Minimum one year relevant work experience (Associates degree or higher may be substituted).
• Customer service experience, preferred.
• Medical Office Assistant or Medical Assistant certification, preferred.
• BLS certification within 6 months of date of hire.

Skills

• Computer Skills
• Customer Service
• Time Management
• Multi-Tasking
• Communication

Physical Requirements

• Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network.
• Maintain sufficient clinic supplies and required forms for daily operations following established procedures.
• Covers at other locations or departments, with orientation, as requested performing like office functions.