Ambulatory Nursing Supervisor, Pediatrics - Full-Time, Days

About the Role

Join the Pediatric team at UChicago Medicine as an Ambulatory Nursing Supervisor in the Pediatrics Subspecialty Clinic in Hyde Park. This 100% onsite position provides unified nursing leadership across Comer Children's Hospital and the Cottage Grove Avenue Clinic, overseeing clinical operations in pediatric and adult specialty practices.

Responsibilities

• Provide direct supervisory oversight of nursing and clinical staff across Comer Children's Hospital and the Cottage Grove Avenue Clinic.
• Manage Human Resources activities for direct reports, including hiring, scheduling, performance appraisals, competency validation, and ongoing performance management.
• Apply consistent standards of clinical practice and conduct across all specialty practices at both sites.
• Provide administrative management coverage in the absence of Practice Administrators.
• Monitor and coordinate patient flow across all specialty clinics at both sites.
• Ensure clinical staff appropriately assess patients, perform triage, and document findings accurately and timely in Epic.
• Address workflow or documentation variations to maintain consistency and quality.
• Confer with physicians and advanced practice providers regarding patient care and treatment.
• Evaluate patient acuity daily and intervene to ensure patient safety and appropriate clinical response.
• Oversee quality and safety initiatives in collaboration with Ambulatory Medical Directors and Practice Administrators.
• Evaluate new procedures, programs, or treatment protocols for regulatory, compliance, staffing, and equipment needs.
• Participate in UCMC Practice Councils and represent Ambulatory Nursing at multi-site and system-level quality forums.
• Address patient and provider satisfaction concerns, investigate patient concerns, and implement service recovery protocols.
• Review patient educational materials to ensure adherence to UCMC professional and quality standards.
• Establish, coordinate, and maintain comprehensive training and orientation programs for new clinical personnel, including Medical Assistants, LPNs, and RNs.
• Coordinate onboarding activities across 16+ specialty practice areas, focusing on specialty-specific clinical protocols and scope of practice.
• Ensure all clinical staff complete mandatory educational programs and in-service requirements per The Joint Commission (TJC/JCAHO) regulations.
• Monitor compliance and achieve 100% completion of annual competencies.
• Administer and document competency testing across all specialty disciplines.
• Ensure effective communication between non-clinical and clinical practice staff for timely patient rooming, prompt addressing of clinical questions, and efficient referrals.
• Serve as an operational liaison between Comer and Cottage Grove site teams.
• Conduct rounds to inspect the environment of care for cleanliness, equipment maintenance, supply inventory, and infection control adherence.
• Monitor telephone pools for medication refills and symptom management, set callback turnaround time standards, and ensure compliance.
• Perform other duties as requested by senior management.

Requirements

• Bachelor of Science in Nursing.
• Five or more years of nursing experience, with a minimum of two years in a supervisory or leadership capacity in an ambulatory, multi-specialty, or academic medical center setting.
• Current Illinois Registered Nurse (RN) license.
• Basic Life Support (BLS) certification.

Preferred Qualifications

• Master of Science in Nursing, MBA, or MHA.
• Experience leading teams across multiple sites or departments.
• Familiarity with pediatric and adult patient populations.
• Nursing leadership or ambulatory care certification (e.g., Ambulatory Care Nursing – RN-BC).

Schedule

Full Time (1.0 FTE), Days - 8 am - 4:30 pm.

Pay

The pay range reflects the anticipated wage or salary reasonably expected for the position, based on a full-time equivalent (1.0 FTE) and current market data. Compensation at hire will vary based on candidate qualifications, experience, and organizational considerations, such as internal equity.

Benefits

UChicago Medicine offers a full complement of benefit options for eligible roles. Review the benefits here.

About Us

Since 1899, UChicago Medicine has been at the forefront of medicine, providing superior healthcare with compassion. We focus on advancing medical innovation, serving community health needs, and enriching human life. Join us in this pursuit of excellence.