Ambassador Supervisor

Job Description

Become a part of a contemporary culture that celebrates individuality, creativity, and teamwork! We are redefining the essence of hospitality and are looking for energetic, down-to-earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes.

Location

Aspen, CO

Start Date

ASAP

Employment Type

Full Time, Non-Exempt

Schedule

Varies

Pay Rate

$27.00/hour

Job Responsibilities

• Greet guests upon arrival.
• Manage and verify reservations and ensure a smooth check-in process.
• During checkout, answer billing questions, process payments, and ensure that accounts are settled accurately by all Ambassador Agents on shift each day.
• Provide guests with information on local attractions, dining, entertainment, and transport services.
• Respond to escalated guest complaints, concerns, and requests quickly and effectively.
• Answer incoming calls and emails professionally and courteously.
• Work with the housekeeping, maintenance, food & beverage, and reservations departments to provide a seamless experience for guests.
• Communicate special requests and preferences for rooms to the relevant teams.
• Auditing hotel pms and concierge inbox to ensure Ambassador’s daily checklists are complete.
• Proactively respond to and resolve guest complaints and act as an escalation point for the front office team when handling guest issues.
• Identify and resolve any problems in advance of a guest stay on reservations, dining reservations, transportation, special requests, etc.
• Promote hotel amenities, services, and special packages to guests during their stay.
• Encourage upselling opportunities to enhance their experience.
• Familiarize your guests with hotel facilities, policies, and services during check-in.
• Offer a personal farewell and an invitation to return during check-out.
• Work closely with management regarding any guest issues, employee issues, or anything a manager should know while not present at the desk.
• Assist with front office administrative tasks, software, and systems as needed or any special projects assigned by Front Office Management.

Knowledge, Skills, and Abilities

• Excellent guest service and problem-resolution skills.
• Ability to handle multiple tasks and work under pressure.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Strong leadership and interpersonal skills.

Education and Experience

• High school diploma or equivalent
• 2+ years of work experience in hospitality
• Microsoft suite competency preferred.

Benefits

• Annual and Seasonal Bonus Opportunities
• MEDICAL/DENTAL/VISION
• Employee Assistance Program
• Hotel Discounts
• Tuition Assistance
• IRA Retirement Plan
• Paid Vacation, Sick and Volunteer Days
• Employee Incentive Programs
• Paid Bus Passes
• Ski Pass

Contact Information

For more information, contact: jobs@mollieaspen.com

Phone: 970.989.9504

Equal Opportunity Employer

HayMax Hotels is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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