Ambassador, Public Realm Operations

Non-exempt part-time and full-time positions available.

About the role

The Public Realm Operations Ambassador ensures both public and private-owned amenities in the downtown public realm are clean, organized, and in excellent working order. Ambassadors help set up right-of-ways, parks, and plazas daily to create a welcoming environment, support activations and programming aligned with the organization’s mission, and collaborate with all MID teams.

Ambassadors operate under the “three Cs” priority framework: Clean, Clear, and Cared for. Employees strive to maintain a visually appealing and safe environment by resolving clutter, caring for people in the public realm, and demonstrating attentive oversight of public spaces.

Responsibilities

• Set up parks and public spaces daily, including loading/unloading delivery trucks, clearing obstacles, transporting waste, and replenishing supplies.
• Set up and break down daily amenities such as furniture, signage, and equipment for public spaces and activities.
• Provide event and programming support, including setup, staffing during events, and breakdown.
• Deliver high-level service to customers, ratepayers, and stakeholders, including ticket taking and stocking.
• Reference calendars and programs to guide setup and job duties.
• Monitor, track, and report on public realm art and beautification priorities.
• Perform repairs and maintenance on public realm amenities.
• Observe, track, and report data on public assets daily.
• Conduct data collection and documentation to support Ambassador program operations.
• Address physical public disorder (e.g., fallen scooters, misplaced signs, large debris) or coordinate with the Clean Team.
• Use computers and mobile devices to collect data and track daily work activities in public right-of-ways and DSA-managed spaces.
• Represent MID/DSA professionally at special events.
• Perform other duties as assigned.

Requirements

• Ability to consistently exemplify MID/DSA core values: Collaboration, Perseverance, Innovation, Excellence, and Integrity.
• Self-motivated, energetic learner with a growth mindset.
• Strong verbal and written communication skills.
• Strong interpersonal skills with an emphasis on emotional intelligence.
• Ability to work in all public spaces in downtown Seattle.
• Ability to follow instructions and maintain a clean, neat appearance.
• Must provide a valid ID.
• Customer service experience preferred but not required.
• Knowledge of downtown Seattle and its community is a plus.

Physical Demands and Work Environment

• Work outdoors for the entirety of each shift in all weather conditions, with exposure to potentially hazardous waste/substances.
• Must be able to lift 50 pounds.

Pay

Hourly range: $22.00–$27.00. Salary is determined based on internal and market equity, job-related knowledge, skills, and experience. Hiring occurs at the beginning of the range to allow for future growth based on performance, professional development, and increased responsibilities.

Benefits

• Employer-paid Orca Card.
• Seattle Sick and Safe time: 0.025 per hour worked.
• Personal holidays (prorated per hours worked).