Public Safety Ambassador

Summary/Objective

The Public Safety Ambassador for complex security will play a vital role in maintaining a safe, secure and enjoyable environment for performers, employees, and visitors. This position is responsible for patrolling the assigned area in a visible manner, protecting and preserving the environment by professionally enforcing rules, answering questions, securing access to restricted areas, and responding to emergencies.

Essential Duties/Responsibilities

• Provides proactive customer service by assisting guests by answering questions in a courteous welcoming and professional demeanor.
• Provides exceptional guest experience by ensuring compliance with venue safety and security procedures.
• Maintains compliance by circulating through assigned areas throughout the shift, following post orders and instructions.
• Prevents and responds to resolve event disruptions and altercations among guests.
• Responds to accidents, medical emergencies, search and emergency operations to offer assistance and lead emergency evacuations protocols.
• Assists with crowd control and emergency response as directed.
• Responds to accidents, medical emergencies, search and emergency operations.
• Guards assigned restricted areas and ensuring only authorized personnel are permitted entry.
• Verify credentials and ensure only authorized personnel enter restricted zones.
• Communicate with Security Command and Event Management personnel as needed.
• Observe and report any unusual or suspicious behavior.
• Effectively listen, understand, and resolve issues or complaints while maintaining positive relationships with customers and the public.
• Identify, report, and respond to safety and security violations, suspicious activity, or criminal behavior.
• Assist with crowd control during events and act as a deterrent to crime through visible patrol.
• Maintain positive working relationships with internal, external partners, and guests at the BJCC.
• Contact supervisor or manager if issues arise beyond your scope or ability to resolve.
• Work closely with local law enforcement to address security concerns and criminal activity.
• Complete reports and logs such as incident reports, daily activity reports (DARs), and other security documentation.
• Ensure no weapons or harmful items enter the venue by inspecting every guest with metal detector or pat-down search as assigned.
• Safeguard the venue against theft and property damage.
• Communicate clearly using radios, hand signals and flashlights.
• Remain in constant contact throughout the shift.
• Assist with setting up area before opening (stanchions, table configuring, etc.)
• Requires the ability to think quickly and make sound decisions with excellent surveillance and observation skills.
• Evaluate situations independently and use sound judgment to resolve issues in a timely manner.
• Performs other duties as required.

Work Environment

This position is fast paced and may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is indoors and outdoors and exposed to the elements (heat, rain, etc.).

Physical Demands

• Position requires lifting, climbing, carrying, bending, stooping, running, squatting, and kneeling for extended periods of time.
• Extensive walking and/or standing and the ability to ride a bicycle.
• Ability to lift up to 50-pound items with or without assistance, while maintaining good balance.
• Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time.
• Must be able to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments, as required.
• Ability to respond quickly to security issues across the facility.
• Must remain calm and professional in crisis or stressful situations.
• Physical stamina and the ability to work outdoors in various weather conditions.

Position Type/Expected Hours of Work

Full-time positions: hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.

Required Education and Experience

• Minimum of three (3) years' experience in security, military or law enforcement, with one (1) year face-to-face customer service experience preferred.
• High School Diploma or G.E.D. is required.
• Valid State of Alabama Driver License.

Additional Eligibility Qualifications

• Capable of working independently without continuous supervision.
• Ability to speak, read, and write the English language.
• The ability to think quickly and make sound decisions under pressure in all safety and security matters is essential.
• Demonstrate a strong work ethic and commitment to safety and security.
• Ability to enforce BJCC rules and polices.
• Ability to remain calm in emergency situations.
• Excellent surveillance and observation skills.
• Demonstrate the ability to interact with the public in a professional, positive and confident manner.
• Must be able to develop written incident reports and property condition reports, as well as create and read a daily written report to document shift activities.
• Write detailed reports of damage, incidents, incident logs, and security records.
• Working knowledge of occupational hazards and applicable safety precautions associated with assigned work.
• Effectively manage conflict in a diplomatic and professional manner.
• Proficient with basic computer and general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc.

This response is AI-generated, for reference only.