Public Safety Ambassador

About Us

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation, and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

The UC Irvine Police Department provides public safety and law enforcement services 24 hours a day, seven days a week, for the UCI Irvine campus and properties and the UCI Health Network, which includes UCI Health Orange, UCI Health Irvine, UCI Health Fountain Valley, UCI Health Lakewood, UCI Health Los Alamitos, UCI Health Placentia-Linda, and designated UCI Health clinics. The Police Department's Health Division uses a hybrid model that includes Police Officers, Public Safety Ambassadors, Public Safety Responders, Public Safety Supervisors, Security Supervisors, and other professional staff members who work together to safeguard the lives and property of the University and its patients, visitors, faculty, staff, and students at the various UCI sites.

About the Role

Public Safety Responders are frequently the first contact the public may have when seeking assistance or requesting services at any UCI location. They provide information, directions, and general assistance, patrol and respond to calls for service at the various UCI properties, respond to emergencies like disturbances or medical crises, monitor suspicious activity, provide escorts, and assist with the de-escalation of violent situations.

In the Health setting, they are a direct patient-facing position often found in the emergency department and various clinical settings. They provide patient, visitor, and staff escorts and essentially act as a security and safety presence within the healthcare facilities. Public Safety Responders assist in placing persons in restraints, write reports, and monitor patients as needed. They also staff and monitor security systems, including cameras, monitors, and alarms.

Public Safety Responders are expected to conduct themselves professionally and ethically while enforcing UCI and UCI Health policies and procedures. Duties may include working assigned posts, conducting foot, bike, and vehicle patrols, providing excellent customer service to patients, visitors, students, faculty, and staff, performing visitor control, de-escalating and intervening in combative situations, staffing the Public Safety Operations Center (PSOC), and providing real-time intelligence through alarms, radios, cameras, and direct observation to the Health Division. Responders may also perform other duties as assigned.

Responsibilities

• Monitor, observe, and report public safety concerns and conditions.
• Provide information, directions, and general assistance to the public.
• Patrol and respond to calls for service at various UCI properties.
• Respond to emergencies such as disturbances or medical crises.
• Monitor suspicious activity and provide escorts.
• Assist with the de-escalation of violent situations.
• Act as a direct patient-facing security presence in emergency departments and clinical settings.
• Provide patient, visitor, and staff escorts.
• Assist in placing persons in restraints and monitor patients as needed.
• Write reports and staff security systems, including cameras, monitors, and alarms.
• Work assigned posts and conduct foot, bike, and vehicle patrols.
• Provide excellent customer service to patients, visitors, students, faculty, and staff.
• Perform visitor control and de-escalate combative situations.
• Staff the Public Safety Operations Center (PSOC) and provide real-time intelligence through alarms, radios, cameras, and direct observation.

Requirements

• Ability to work variable shifts, including evenings, nights, weekends, and holidays.
• Ability to read, write, and speak proper English.
• Ability to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments.
• Successfully complete the International Association for Healthcare Security and Safety basic certification within the initial six months of employment and maintain certification throughout employment.
• Ability to monitor and effectively operate video surveillance systems following initial training.
• Exceptional customer service and communication skills.
• Valid CA Driver’s License and participation in the DMV Pull-Notice Program.
• Current State of California Guard Card issued by the Bureau of Security Investigative Services (BSIS) prior to hire.
• No felony convictions.
• Successfully complete an extensive background investigation, including Livescan fingerprinting.
• Successfully complete an FBI fingerprinting process and maintain it throughout employment.

Preferred Qualifications

• Experience working in a University environment.
• Bilingual skills.
• Hospital security experience.
• Completion of PC 832 Arrest and Firearms training.
• A minimum of 1 year of experience working with the public in a customer service environment.

Benefits

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.