Amazon Connect Developer|| W2 WORK

ROLE ::- for Amazon Connect Developer (Woodlawn, MD)_____W2 WORK Design, develop, and implement AWS Connect solutions including IVR, call routing, ACD, chat, and integrations with AWS services (Lambda, Lex, DynamoDB, Kinesis, etc.). Modify and enhance existing Amazon Connect applications and workflows to meet new business requirements. Support and optimize existing AWS Connect processes by implementing updates or upgrades as needed. Collaborate with stakeholders to gather, review, and document business and technical requirements. Develop enterprise business solutions leveraging AWS Connect and related AWS Cloud services, following best practices and industry standards. Create and maintain process flow documentation for call routing, messaging, and other solution components. Contribute to solutions within the ServiceNow environment as required. Ensure robust access control, policy management, and interface configurations to support client processes. Communicate effectively with technical and non-technical stakeholders, providing recommendations for operational improvements. Work both independently and collaboratively in a fast-paced, deadline-driven enterprise environment. Demonstrate strong attention to detail and the ability to manage multiple priorities. Required Qualifications Bachelor s degree in Computer Science, Mathematics, Engineering, or related field. 7+ years of experience with large enterprise frameworks and AWS Cloud platform. 3+ years of hands-on experience with Amazon Connect and call routing/messaging design. 3+ years of development experience with Node.js, Python, or Java. Experience with IVR, ACD, live chat, Lambda, Lex, Kinesis, and other AWS services. Strong interpersonal and communication skills. Preferred Skills Experience delivering technology solutions in Federal government environments. Knowledge of change management, testing requirements, and tools for high system availability. Ability to adapt to dynamic work environments and operate across multiple priorities. Self-motivated with strong problem-solving skills and attention to detail.