Amazon Account Health Specialist

About the role

We are seeking an Amazon Account Health Specialist to join our dynamic team. This role involves auditing listings on platforms like Amazon, Walmart, and TikTok Shop, resolving compliance violations, and mitigating revenue loss.

Responsibilities

• Manage product listings through reviews of new content
• Product catalog auditing to ensure compliance with ecommerce platform policies
• Maintain communication with the brand management team
• Research regulatory requirements
• Implement proactive measures to ensure all e-commerce accounts remain healthy and compliant
• Monitor and update banned keywords and products from ecommerce marketplaces
• Monitor notices from ecommerce platform compliance departments
• Determine best ways to respond to seller account issues
• Proactively troubleshoot potential issues
• Communicate issues with the seller team

Requirements

• 1-2 years’ experience with the Amazon.com marketplace platform or 1-2 years’ experience working in the regulatory compliance field
• Experience with Amazon Account Health - specifically writing plans of action and responding to performance notifications
• Experience working with government regulations or regulatory bodies (FDA, EPA, CPSC, Health Canada, etc.)
• Bachelor’s degree
• Precise attention to detail
• Excellent verbal and written communication skills
• Strong judgment and commitment to ethics
• An eagerness to learn

Preferred

• Basic familiarity with Walmart.com , and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.)
• Experience with MAP/MSRP compliance enforcement
• Experience performing root cause analysis and implementing corrective and preventive actions (CAPA)
• Strong writing and editing skills
• Previous experience working in a high-stakes business environment

What is a day in the life of an Amazon Account Health Specialist?

You will manage product listings through reviews of new content, perform product catalog auditing to ensure compliance with ecommerce platform policies, monitor and update banned keywords and products from ecommerce marketplaces, monitor notices from ecommerce platform compliance departments, determine best ways to respond to seller account issues, proactively troubleshoot potential issues, and communicate issues with the seller team.

What will I need to thrive in this role?

• 1-2 years’ experience with the Amazon.com marketplace platform or 1-2 years’ experience working in the regulatory compliance field
• Experience with Amazon Account Health - specifically writing plans of action and responding to performance notifications
• Experience working with government regulations or regulatory bodies (FDA, EPA, CPSC, Health Canada, etc.)
• Bachelor’s degree
• Precise attention to detail
• Excellent verbal and written communication skills
• Strong judgment and commitment to ethics
• An eagerness to learn