Account Specialist - Amazon

Key Responsibilities

• Manage Amazon Vendor Central and Seller Central accounts, ensuring product listings, pricing, and promotional details are live, accurate and optimized.
• Internal and external brand engagement and collaboration, ensuring alignment on goals, promotional strategies, and operational execution.
• Partner with the Customer Success Manager (CSM) and brand stakeholders to monitor availability, sell-through, and readiness of items, driving growth opportunities.
• Oversee onboarding and maintenance of SKUs, ensuring data accuracy and compliance with Amazon standards.
• Administer and reconcile Cost Support Agreements (CSAs) and coordinate with finance and sales teams.
• Collaborate cross-functionally with sales, supply chain, marketing, compliance, and customer service teams to ensure seamless execution of promotions and operational priorities.
• Track and analyze performance metrics related to Amazon operations, inventory availability, and promotional effectiveness; share insights with brand partners.
• Troubleshoot catalog or content issues and ensure all item-level data meets Amazon listing standards.
• Identify whitespace opportunities and recommend strategies to enhance brand presence and profitability on Amazon.

Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, Finance, or related experience.
• 2–4 years of e-commerce account management and/or operations experience on major e-retailer platforms; Amazon and consumer goods or distribution.
• Direct experience with Amazon Vendor Central and/or Seller Central.
• Experience with Cost Support Agreement (CSA) setup and reconciliation.
• Strong attention to detail and analytical skills; proficient in Excel and comfortable working with large datasets.
• Effective communicator with a collaborative mindset and strong organizational skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.