Account Specialist

Job Summary

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

What you will do

• Act as a designated support resource for assigned Account Managers
• Act as a part of a designated account team for specific key clients
• Responsible for working directly with clients on outstanding client and member items
• Responsible for compiling and presenting outstanding client and member items during internal and external meetings
• Complete reporting and data requirements based on client and team needs
• Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance
• Responsible for completing data audit requests
• Support ad-hoc projects assigned by leaders
• Collaborate with cross-functional internal teams for client issue resolution
• Engage to creatively and appropriately find solutions to client and team needs

What you will bring to SmithRx

• 2-3 years operational or customer service/support experience in the PBM or health care industries
• Microsoft Office experience: strong with Excel, Word, PowerPoint
• Ability to effectively manage several tasks and competing priorities
• Ability to communicate and articulate complex data, member scenarios effectively
• Strong attention to detail
• Self-starter and self-motivator
• Positive, growth mindset
• Ability to work well with cross functional teams and clients
• Ability to handle and work with ambiguous instructions
• Prior experience working directly with Director to C suite level executives

What SmithRx Offers You

• Hightly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities