Alumni Relations Coordinator

Key Responsibilities

• Introduces the Alumni Association to all individuals and families when they are at RCA for treatment.
• Ensures all patients have consented to communications from the Alumni Association post discharge.
• Engages with patients during inpatient and outpatient treatment by leading 12-step groups, activities, and facilitating engagement surveys.
• Organizes events to form connections among alumni and continue connectivity between alumni and RCA.
• Builds strong rapport with alumni through follow-up texts, emails, and social media.
• Helps alumni reenter treatment in case of relapse and assists patients in their transition between levels of care.
• Works with the Alumni Operations Manager to ensure communication to all alumni is accurate, well written, and timely.
• Leads and hosts virtual and onsite alumni support meetings on a regular basis.
• Helps create volunteer, mentoring, and service opportunities to increase alumni involvement.

Strategic & Administrative Duties

• Develops and implements strategic alumni engagement plans aligned with RCA's mission and enterprise program goals.
• Analyzes engagement data and trends to identify opportunities for program enhancement and increased alumni participation.
• Designs and evaluates program initiatives that support relapse prevention, recovery support, and long-term alumni connection.
• Exercises independent judgment in decision-making related to alumni programming, event planning, communication strategies, and patient outreach.
• Creates and manages annual programming calendars, ensuring initiatives are delivered on schedule and meet expected outcomes.

Decision-Making & Accountability

• Determines appropriate follow-up approaches for alumni at risk of relapse and coordinates re-engagement pathways.
• Assumes responsibility for budget planning and oversight for alumni activities, including cost control and vendor selection.
• Selects, trains, and supervises volunteers, mentors, and peer leaders within the Alumni Program.

Program Leadership & Development

• Serves as a subject matter expert on alumni engagement and recovery support practices for the site and broader enterprise.
• Collaborates with clinical and operational leadership to ensure alumni programming supports clinical pathways and organizational objectives.
• Represents the Alumni Program in meetings, community partnerships, and professional recovery events.

Autonomy & Professional Skill Requirements

• Operates with a high degree of autonomy, prioritizing workflows, determining outreach strategies, and ensuring program goals are achieved without daily supervision.
• Uses advanced professional knowledge of recovery support and 12-step facilitation to guide program design and alumni engagement practices.
• Advises leadership on alumni engagement, program risks, and emerging community needs.

Knowledge, Skills and Education

• Experience with 12-step facilitation is required.
• Bachelor's degree preferred.
• Willingness to obtain Certified Peer Recovery certification within 1 year of hire date.
• At least 1 year of experience in volunteer management, program administration, special events, or related field, ideally within addiction treatment.

Competencies

• A people person who enjoys connecting with others and seeing others succeed.
• A team player willing to collaborate efforts to accomplish Alumni Association goals.
• Ability to self-motivate and independently develop and implement strategic planning.
• Possesses an ability to organize, motivate, and work with volunteers.
• Able to manage a budget to meet team goals and maintain expense reports.
• Well organized and able to prioritize multiple initiatives simultaneously including event planning and project management.
• Proficient in Microsoft Office, social media, Zoom, and mobile app technology; ability to learn EMR Software, Salesforce, Canva, and Concur.
• Strong verbal, written, interpersonal, and presentation skills.
• Excellent attention to detail and ability to meet deadlines.
• Able to engage and work with cross-functional leadership, clinical and medical staff, digital health professionals, and a diverse group of patients and alumni.

Work Environment

• May work in a variety of environments including professional offices, event spaces, treatment or out-patient facilities.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and mobile devises.
• The noise level in the work environment is usually moderate.

Physical Demands

• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands to finger, handle or feel objects, tools or controls.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must occasionally lift and/or move objects up to 25 pounds.

Specific Vision Abilities Required

• Close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel

• Local and overnight travel is required, depending on the COVID-19 pandemic state.
• Must be flexible, willing to work evenings, weekends and holidays, and travel as needed.