Alumni Coordinator

About the role

We're seeking a passionate and organized Alumni Coordinator to oversee post-treatment support for our clients. This role ensures sustained engagement, supports re-admission efforts when necessary, and builds meaningful relationships with alumni to promote lasting recovery.

Key Responsibilities

• Maintain regular outreach (calls, texts, emails) for at least one year post-discharge. Track all interactions and follow-up tasks via Salesforce or similar CRM. Ensure compliance with Joint Commission aftercare requirements.
• Facilitate one weekly alumni group with a licensed therapist. Coordinate and attend one H&I commitment per week. Develop strategies to strengthen alumni involvement and participation.
• Review BHT-submitted intake forms for accuracy of contact and emergency information. Correct any errors and escalate recurring issues to the Director of Operations.
• Build rapport with clients prior to discharge to ensure a smooth transition into the alumni program. Serve as a primary contact for alumni, providing encouragement and connection to ongoing resources.
• Encourage alumni and family members to leave reviews on the facility's Google profile. Target: Secure at least five reviews per week.
• Monitor alumni well-being and identify those in need of re-engagement. Coordinate with admissions and clinical teams to support re-entry into care.

Requirements

• Strong interpersonal and communication skills, with the ability to connect empathetically with individuals in recovery
• Excellent organizational skills and attention to detail
• Proven ability to manage multiple responsibilities and adapt to evolving priorities
• Experience in behavioral healthcare or alumni relations strongly preferred

Qualifications

• Associate's or Bachelor's degree in Human Services, Behavioral Health, or related field preferred
• Relevant certifications or experience in peer support, alumni engagement, or case management are advantageous

Skills

• Strong interpersonal and communication skills
• Excellent organizational skills
• Ability to manage multiple responsibilities
• Experience in behavioral healthcare or alumni relations

Benefits

• Health Insurance
• Retail Plans
• Disability Coverage
• Paid Time Off
• Continuing Education & Professional Development Opportunities

Pay

Competitive based on education and experience.

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