Alumni Coordinator

About the role

The Alumni Coordinator is responsible for developing, implementing, and sustaining a comprehensive alumni program that supports patients transitioning into long-term recovery. This role plays a critical part in improving patient engagement, strengthening continuity of care, reducing readmissions, and supporting long-term recovery outcomes. The Alumni Coordinator serves as a bridge between discharged patients and ongoing recovery support services, ensuring a consistent, patient-centered approach aligned with clinical best practices and regulatory expectations. This position partners closely with Clinical, Operations, and Business Development teams to build a strong recovery community, reinforce aftercare planning, and support value-based care initiatives.

Essential Duties & Responsibilities

• Design, implement, and maintain a structured alumni program for discharged patients
• Develop and manage an alumni engagement calendar, including groups, events, and outreach campaigns
• Maintain and track alumni participation through CRM and/or EMR systems
• Establish consistent outreach cadence (e.g., 30, 60, 90-day and ongoing follow-up)
• Build scalable processes for alumni engagement across the organization
• Conduct post-discharge follow-up calls and outreach to support ongoing recovery
• Facilitate alumni support groups (in-person and virtual)
• Cookordinate peer mentorship opportunities between alumni and current patients
• Support relapse prevention efforts through consistent engagement and connection
• Promote continued participation in recovery-focused programming
• Lead groups in the facility on alumni involvement, service roles, and the importance of Continuity of Care
• Ensure alumni are connected to appropriate recovery resources, including: Outpatient services (IOP/OP), Recovery support groups (e.g., 12-step, SMART Recovery), Medication-Assisted Treatment (MAT) providers
• Reinforce individualized continuing care plans post-discharge
• Support warm handoffs and transitions across levels of care
• Plan and execute alumni programming, including: Monthly alumni meetings, Sober social events, Annual Alumni events or reunions
• Coordinate monthly graduation/speaker meetings
• Coordinate family engagement opportunities when appropriate
• Foster a strong, inclusive recovery community culture
• Partner with community organizations for sober events
• Establish and maintain cultural touchstones: milestone recognition walls, name plaques, brick pathways, or other lasting commemorations
• Develop the Alumni Committee into a self-sustaining leadership body that reduces coordinator dependency
• Collaborate with Business Development to strengthen community relationships
• Support referral pipeline through alumni engagement and success stories (as appropriate and compliant)
• Avoid compliance issues by ensuring all outreach and engagement activities comply with: HIPAA, 42 CFR Part 2
• Document alumni interactions in accordance with organizational policies

Qualifications & Knowledge

• Personal Experience with recovery – ideally a graduate of program or similar program
• Strong understanding of recovery-oriented systems of care
• Deep, authentic buy-in to the mission
• Knowledge of patient engagement strategies across stages of change
• Ability to build relationships and engage diverse patient populations
• Strong organizational, communication, and facilitation skills
• Proficiency in Microsoft Office and data tracking systems
• Valid driver’s license with acceptable driving record
• Preferred Knowledge of ASAM Criteria
• Familiarity with 42 CFR Part 2 requirements
• Experience with CRM or EMR systems for tracking engagement
• Understanding of value-based care and patient outcome metrics

Education & Experience

• Required: High School Diploma or equivalent; 2+ years sustained recovery
• Preferred: Bachelor's degree in behavioral health, Social Work, Psychology, Marketing, or related field; 2–4 years of experience in: Substance Use Disorder treatment, Behavioral health or community outreach, Alumni relations, case management, or recovery support services; Experience working within ASAM Levels 3.5 and/or 3.7 settings