Alterations Training Specialist Remote

About the role

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionate about alterations and eager to develop your skills, say “I do” and apply today!

Responsibilities

• Train new and existing Alterations leaders and field team members on technical skills, processes, and customer service.
• Design, update, and manage centralized alterations training programs, including multimedia learning materials.
• Partner with Learning & Development to ensure training content is clear, accessible, and aligned with evolving garment designs and alterations techniques.
• Develop and support 90-day onboarding training plans for new alterations team members and leaders, including progress tracking and performance feedback.
• Develop and support training content that improves productivity, efficiency, consistency, and accuracy across fitting rooms and workroom practices while maintaining garment integrity and design intent.
• Analyze key performance indicators (KPIs) to identify skill gaps, trends, and opportunities for targeted training support.
• Conduct field visits, including unannounced visits when needed, to assess execution, reinforce standards, and provide hands-on coaching.
• Partner with Customer Service teams to ensure field teams are well-trained on alterations policies, service recovery, and customer communication.
• Support ongoing improvement of customer experience by reviewing feedback, identifying root causes, and reinforcing solutions through training.
• Coach teams on proactive issue resolution and confident decision-making to elevate service outcomes and customer satisfaction.
• Create and maintain a centralized alterations training library, ensuring all materials are current, easy to access, and relevant to field needs.
• Collaborate cross-functionally with internal partners to ensure training initiatives align with business priorities and operational standards.
• Serve as a subject matter expert for alterations best practices, tools, and techniques.

Qualifications

• Demonstrated technical expertise in garment alterations, dress construction, and fitting.
• Experience delivering training, coaching, or mentoring in a retail, production, or service-based environment.
• Strong communication and facilitation skills, with the ability to adapt training for diverse learner audiences.
• Ability to travel as needed to support field training initiatives.