Alterations Specialist

About the role

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise, providing superior customer service.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
• Communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills, and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist tasks and meeting customers emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Promote all alteration services and personalization options.
• Aids stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress that complies with the Dress Code Policy.
• Greet and escort all alterations customers to and from alterations appointments.
• Inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Respond promptly to all customer questions by providing product and service information.
• Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues in a swift and effective manner that complies with company guidelines.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Maintain the alterations room so that it is consistently clean and well-organized.
• Perform duties and tasks as assigned by store management.

Requirements

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS (Point of Sale) system is a plus.

Qualifications

• Ability to lift/and or move up to 10 pounds.
• Physical Demands: Stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers.
• Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls.
• Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.

Skills

• Excellent communication skills.
• Problem-solving skills.
• Customer service skills.
• Technical expertise.

Benefits

• Part Time Benefits Include Rewarding Environment and Competitive Pay Team Bonus.
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount After First Pay Period.
• Vision Care Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury.
• 401K Program.
• Discounts for Identity Theft Protection.
• Discounts for Home and Auto Insurance.
• Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans).
• Pet Insurance.

Pay

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $15-17/hr is specific to the state this role is posted in and may not be applicable to other locations.

Schedule

Part Time Schedule.