Repair Specialist

A Brief Overview

As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What you will do

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Perform other duties as assigned
• Comply with all policies and standards

What You’ll Get

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

Education Qualifications

• A High School Diploma GED/Equivalent is preferred.
• A valid state-issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required.
• Completion of On-the-job training/completion of Safelite SafeTech™ certification. Required.

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)