Alliance Concierge - Seattle

What is Bilt?

Bilt is the membership for where you live. It started as a way to reward people on their largest expense and has since grown into an ecosystem connecting members, property managers, and local merchants. Bilt runs lean and moves quickly, allowing every person to have a real impact on what gets built and how fast it happens.

What's the role?

We're looking for an Alliance Concierge who will work hand-in-hand with customers through rolling out new products, adoption, and training. This is a high-impact role that will be boots-on-the-ground as an extension of our property management partners' own teams—sitting alongside their leasing and operations staff, understanding their product needs, and driving the rollout from signed contract to fully live, adopted, and thriving.

This role lives at the intersection of trust and advocacy. You represent Bilt fully while showing up for the partner as someone who's genuinely "on their team." The best people in this role are the ones partners forget aren't actually their own employees.

Qualifications

• 3–5 years of experience in AI, implementation, customer success, account management, or operations
• Willingness to travel regionally, up to every week, for on-site launches and partner support
• Strong training and change-management skills— you can get busy leasing teams to actually adopt something new
• Excellent relationship-building instincts; you earn trust quickly and keep it
• Detail-oriented project management skills to run multiple concurrent rollouts
• A true "no job too small" attitude— you solve problems, you don't just flag them

Nice to Have

• Experience in multifamily, property management, or proptech
• Experience with property management software (Yardi, RealPage, MRI, etc.)
• Experience managing partner relationships where you represent one company's product inside another's operations

Benefits

• Competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one— Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
• 401k plan with a match— Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
• Commuter FSAs— We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
• UNLIMITED PTO— Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
• Exclusive Employee-only Bilt Points— We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events— We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.