All-Incl & Resort Business Development Manager, Charlotte, NC

About the role

We are seeking a commercially driven, relationship-focused professional to support the all-inclusive and resort portfolio of a leading global hotel company.

Responsibilities

• Support revenue-generating initiatives for all-inclusive and select resort properties of a leading global hotel company through strategic partnerships with wholesalers and travel agents.
• Build and maintain strong relationships with wholesale partner business development managers and front-line travel agents within the designated territory.
• Represent all-inclusive and resort properties through in-person and virtual sales calls, webinars, trainings, territory events, and familiarization (FAM) trips.
• Plan and execute joint sales initiatives with wholesale partners, including agency visits, educational sessions, and promotional activations.
• Deliver compelling, tailored sales presentations and materials that drive awareness, advocacy, and conversion across wholesale and travel-agent channels.
• Translate property features, resort experiences, room categories, and brand differentiators into clear, accurate, and easy-to-sell narratives.
• Provide engaging product education that enables travel advisors to confidently understand key selling points, ideal guest profiles, and unique value propositions.
• Develop concise selling tools, talk tracks, and support materials that simplify product knowledge and enhance advisor confidence and conversion.
• Maximize advisor reach by engaging a high volume of selling travel agents during each interaction, event, or initiative.

Qualifications

• 3–5 years of relevant sales experience within the hospitality or travel industry.
• Strong relationship-building and stakeholder-management skills, with the ability to engage and influence wholesalers and travel agents across multiple channels.
• Established network of travel advisors, host agencies, consortia, and/or wholesale partners within the designated territory, with the ability to activate relationships quickly.
• Proven ability to confidently represent a diverse portfolio of all-inclusive and resort properties with strong brand alignment.
• Excellent communication and presentation skills, both in-person and virtual, with the ability to tailor messaging to different audiences.
• Strong product knowledge and attention to detail, including room categories, inclusions, guest fit, and competitive differentiation.
• Experience delivering engaging educational sessions and trainings that build advisor confidence and advocacy.
• Solid understanding of the Mexico and Caribbean all-inclusive and resort landscape and current leisure travel advisor needs.
• Strong organizational and planning skills, with the ability to manage a broad territory, multiple priorities, and frequent travel.
• Commercially minded, with the ability to identify opportunity, assess account potential, and prioritize efforts accordingly.
• Comfortable working independently in a field-based, remote role while collaborating effectively with internal teams.
• High level of professionalism, accountability, and attention to detail.
• Proficiency with CRM and reporting tools (e.g., Salesforce and Microsoft Office).