Alarm Surveillance Coordinator (Third Shift)

Location: Columbus, Ohio • Job type: Contract • Salary: $20‑21 per hour • Work hours: 12 am – 9 am

About the role

The Alarm Surveillance Coordinator is responsible for monitoring all alarm system activity, including both burglar and fire alarms. The individual investigates each alarm event, tracks findings, reports to necessary parties, and creates a resolution. Tools used include Envysion, Data Source, Google Docs, Service Channel, and Outlook. The coordinator ensures best security practices are always in place.

Responsibilities

• Review video footage of restaurant in response to an alarm and determine if it is a burglary, robbery, or a routine event.
• Determine if police or fire personnel should be dispatched to the location.
• Provide necessary support for any alarm event.
• Follow up in writing with the restaurant manager, field leader, and Loss Prevention regarding the alarm event and recommended corrective actions.
• Perform audit of alarm code lists to ensure correct access is available and deactivate terminated users.
• Participate in daily activations of new codes and ensure old codes are expired.
• Create and monitor Service Channel work orders for broken alarm systems.
• Audit restaurant alarm logs to ensure compliance with all policies.
• Manage and assign codes to vendors as needed.

Qualifications

• Excellent writing skills.
• Excellent phone manner.
• Ability to manage competing priorities and multitask.
• High level of organization and critical thinking skills.
• Extremely dependable; must show up for scheduled shifts.
• Previous restaurant or retail experience preferred.
• Alarm monitoring experience is a plus.

Skills

• Google Docs
• Outlook
• Alarm system monitoring and audit
• Critical thinking
• Leadership
• Dependability
• Work order management (Service Channel)
• Best security practices
• Loss Prevention compliance
• Surveillance

Pay

$20 – $21 per hour, based on factors such as education, experience, location, duties, and certifications.

Schedule

12 am – 9 am (night shift).

Benefits

• Medical, prescription, dental, vision, AD&D, and life insurance.
• Short‑term disability.
• 401(k) plan.