Alarm Service Technician

Job Responsibilities

• Installation of fire alarm systems in residential, commercial, and industrial buildings
• Service, troubleshoot, and maintain fire alarm systems and related equipment
• Oversee, direct, and delegate tasks to meet project deadlines and goals
• Ensure project results are within financial and productivity budgets
• Accurately complete and process paperwork as required by the office and corporate management systems
• Install equipment in compliance with manufacturer requirements
• Conduct and coordinate necessary system testing
• Ensure required certifications are complete
• Instruct and train helpers, apprentices, or other personnel in service, repair, and installation processes
• Maintain inventory on service vehicle
• Perform other duties as assigned

Expectations

• Believe in, live, and support the mission statement, core values, and business plan
• Ensure timely and complete submission of JSAs, Toolbox Talks, Audit Forms, etc.
• Ensure timely and accurate incident and accident reporting
• Hold oneself accountable for all safety initiatives
• Ensure safe driving of company vehicles
• Complete all training requirements – safety, certifications, etc.
• Submit accurate timesheets – job numbers/names, OT and travel pay, completed on time, etc.
• Ensure all required documents are complete, accurate, and professional with required signatures
• Ensure proper inventory management – review, update, and approve packing slips – submitted timely, proper material management
• Ensure proper maintenance and care of equipment – trucks, lifts, tools, etc.
• Keep jobsites clean and organized
• Support production efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent
• Maintain customer satisfaction and respond to customer satisfaction survey feedback
• Improve quality control – reduce the need for return trips and warranty work
• Maintain a professional appearance
• Communicate effectively and professionally within the department and with internal and external customers
• Participate actively in required team meetings
• Work overtime, out of town, or on-call as needed

Qualifications

• High School Diploma or equivalent
• Forklift and scissor lift certification, preferred
• FAL certification required
• Understanding of NFPA codes and standards
• Minimum of 5 years of experience
• Ability to take direction from upper management
• Accuracy in completing and maintaining all paperwork
• Vehicle and tool maintenance as per company policy
• Valid state driver's license and good driving record
• Self-motivated, ambitious, interactive, communicative, detail-oriented, and organized
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate professionally with other trades, customers, project managers, county officials, general contractors, etc.
• Demonstrate positive teamwork and leadership abilities
• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing high-quality work and customer satisfaction