Alarm Monitoring Advisor
CPI Security · Charlotte, NC · 3 days ago
On-siteOTHRFull-time
Responsibilities
- Monitors and responds to alarms, communicates with customers, and relays vital information to first responders in real-time.
- Respond to inbound alarm activity from residential and commercial customers, reviewing the nature of the situation, and contacting local authorities in an emergency.
- Communicate with Police, Firefighters, and EMS/Paramedics, while providing an excellent customer experience by being a friendly and reassuring voice.
- Receive and handle incoming calls from customers ranging from general inquiries to technical concerns.
- Perform processing demonstrations of CPI’s Real Time Response product.
- May have additional duties as assigned by Management.
Qualifications
- High school diploma, some college preferred
- Minimum 2 years customer service experience preferred
- Takes pride in delivering excellent customer service
- Available to work flexible work schedule
- Thrives in a busy, fast-paced environment
- Exhibits strong interpersonal and problem-solving skills with the ability to multi-task
Benefits
- Aggressive pay and career mobility
- Specialized, paid training when you start AND ongoing
- This includes a Central Station Monitoring Certification
- Engaging and fun company culture that’s made up of diverse people
- Volunteer and community engagement opportunities
- CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities
- Great medical, dental, vision, short- & long-term disability and life insurance options
- Company paid holidays, floating holiday and paid time off (PTO)
- 401(k) plan with competitive company match
- Eligible for free monitored security system after 90 days
- Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement
- An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
- Birthday and Work Anniversary Rewards