Airport Lounge Front Desk Host

Pay: $21.00 per hour, plus benefits as per local and State regulations.

About the role

The Concierge is a personal representation of the service and overall hospitality of the staff at the premium lounge by Airport Dimensions supporting the Sapphire Lounge by the Club located in the Philadelphia International Airport. They are the first touchpoint the guest encounters and set the tone for the guest’s entire visit.

Responsibilities

• Interact with guests via premier clubroom/bar environment in a professional and pleasant manner.
• Welcome guests by name and assist them throughout their stay.
• Be accountable and take ownership of the guest's experience from beginning to end.
• Employ the Guest First philosophy in meeting guests' needs and expectations.
• Listen to the guest's needs, offering confident recommendations to ensure high satisfaction.
• Make decisions quickly and effectively when unanticipated situations arise, prioritizing guest experience.
• Be knowledgeable about the lounge, each guest, and the surrounding area.
• Communicate with guests over the phone and in person.
• Provide all information guests need to enjoy their stay, including details on facilities and services for booking.
• Possess basic working knowledge of alcoholic beverages and food offerings.
• Complete paperwork related to daily sales, passenger counts, and miscellaneous reporting.
• Always follow established safety procedures and immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
• Greet guests upon arrival, check credentials and/or process sales, and usher guests into the lounge.
• Provide lounge tours and complete guest discrepancy reports.
• Perform other duties as assigned.

Skills

• Hospitality Focus: Focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm-spirited.
• Guest Experience: Maintain a friendly, cheerful, and courteous demeanor at all times, ensuring the highest level of guest experience in an elevated environment while accurately answering guest inquiries.
• Active Listening: Give full attention to what others are saying, take time to understand the points being made, ask questions as appropriate, and avoid interrupting at inappropriate times.
• Reading Comprehension: Understand written sentences and paragraphs in work-related documents.
• Speaking: Convey information effectively when talking to others.
• Writing: Communicate effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution: De-escalate situations in a professional and courteous manner.
• Problem Solving: Develop solutions to remove obstacles to problems that may arise.

Requirements

• Strong communication skills and willingness to work as part of a team.
• Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members.
• Passion for servicing guests with proactive solutions.
• Ability to follow directions and procedures, with effective time management and organizational skills.
• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Ability to stand during the entire scheduled shift.
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours.
• Ability to lift and/or move up to 40 pounds.
• Ability to walk, bend, twist, and stand to perform normal job functions.
• Report to work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Must be able to pass and obtain a security background check and clearance to work in an airport environment.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest-growing businesses in the Chicago area. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.