Airport Lounge Front Desk Host

Job Summary

The Club is a fast-paced, fun work environment located alongside various shops and restaurants within the Charlotte Douglas International Airport. HPH is a strategic partner with Airport Dimensions and Sodexo, bringing experience and expertise to food service and customer care.

Job Description

• Performing full range of customer service duties in support of Company operations.
• Greet guests by name and assist them throughout their stay.
• Communicate with guests over the phone and in person, providing information on facilities and services.
• Hand out pamphlets and brochures as needed.
• Perform cash and credit card sales transactions via POS system or cash register, including making change.
• Restock food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary.
• Complete paperwork related to daily sales, cash handling, passenger counts, and miscellaneous reporting.

Job Requirements

• High school diploma or GED.
• Related background in hospitality, customer service, or restaurant/bar service.
• One to two years related experience and/or training or equivalent combination of education and experience.
• At least 18 or 21 years of age according to state law.
• Excellent interpersonal skills, communication, problem-solving, and organizational skills.
• Basic working knowledge of alcoholic beverages.
• Able to handle multiple tasks and work rotating shifts including weekends, holidays, and days off.
• Able to read, write, fluently speak, and understand the English language.

Essential Job Functions

• Cooperate with peers, customers, and members of management of diverse nature who may hold divergent views.
• Pass and maintain all necessary licenses and certifications including state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification.
• Stand during entire scheduled shift.
• Handle the stress of a fast-paced work shift up to ten (10) hours.
• Read and interpret basic documents, and comply with all Company policies and procedures.
• Write simple correspondence and use basic office equipment.
• Present information in one-on-one and group settings to passengers, customers, and other team members of the Company.
• Count, add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, including computing discounts and percentages.
• Count money and make accurate change.
• Solve practical problems and deal with a variety of passenger/customer issues.
• Interpret instructions furnished in written, oral, diagram, or schedule form.
• Bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Lift 40 pounds, 40 inches high without the aid of another person.
• Push and/or pull 120 pounds with the assistance of a wheeled cart.
• Perform tasks safely and according to established procedures to prevent personal injury, injury to others, and avoid damage to the environment, facilities, and equipment.
• Follow all lawful safety, health, and liquor rules and regulations.
• Personal appearance and grooming that will present a favorable corporate and customer image.
• Pass and obtain security background check and clearance to work in airport environment.
• Report to work on a regular and timely basis.

About the Company

Hyde Park Hospitality (HPH) is a young but dynamic and fast-growing company built on deep roots in the food business. HPH provides services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.